(In addition to these terms, when you become a part of our community, you agree to abide by the values laid out in our manifesto.)
To become a client you will have ticked a box and agreed to these terms. If you would like them emailed to you, along with the details of your package, please ask.
We are so happy you have decided to use or buy our services, products or resources - please read the following important terms and conditions before you commit to using or buying them.
This contract sets out:
The intention is that it will bring clarity to our relationship, protect both of us and take care of the business side of things. Please let me know if there are any clauses that you do not understand or that contradict your understanding of our services and products.
In this contract:
If you would like to speak to us about any aspect of this contract, please contact our team by e-mail at firstname.lastname@example.org
We are certified personal performance coaches, trained business coaches an accredited yoga practitioner and, personal trainer, we provide life, business and mindset coaching and related products for creative, visionary and entrepreneurial people.
Misfit Enterprise Limited is a Company registered in the UK and our registered office address is: International House, 64 Nile Street, London N1 7SR, United Kingdom. [Do not send anything to this address as it is a registered address only.]
1.1 If you buy or use any services or products from us (any reference to ‘services’ in this agreement is to coaching services) you agree to be legally bound by this contract.
1.2 If you use any of our free resources (for example podcasts, workbooks, chemistry / discovery sessions or any other resources I may offer free of charge from time to time) you also agree to be legally bound by this contract as appropriate, excluding the clauses relating to payment and consumer rights legislation.
1.3 When buying any services, products or using any resources you also agree to be legally bound by:
1.3.2 extra terms which may add to, or replace, some of this contract, for example any specific written contract between us;
1.3.3 specific terms which apply to our services or products, for example product, programme or service descriptions which may be set out on the webpage for that programme or product, in email correspondence between us or in a document called a services description which we shall agree between us. If you want to see these specific terms, please visit the relevant webpage for the programme or product, look at the services description which we have provided or request it from us.
All these documents form part of this contract as though set out in full here.
2. Information I give you
2.1 Certain sections of this contract only apply to you and us if you are a ‘consumer’, that is if you are an individual acting for purposes which are wholly or mainly outside your business or profession. If you use our products or services for your business, these sections will not apply to you. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that I must give you certain key information before a legally binding contract of sale between you and me is made (see the summary box below). We shall give you this information in a clear and understandable way either in this contract or the relevant product, programme or service description we agree between us.
Information we shall give you
|We shall give you information on:
the main characteristics of the services or products you want to buy
who we are, where we are based and how you can contact us
the total price of the services or products
the arrangements for payment, carrying out the services and the time by which we shall carry out the services or delivery of the product
how to exercise your right to cancel the contract
our complaint handling policy
3. Ordering services from us
3.1 Below, we set out how a legally binding contract to buy services or products between you and us is made:
3.2 You place an order either on the site by clicking on the relevant payment link or we shall send you the link by email or we shall agree another means of payment. Please read and check your order carefully before submitting it.
3.2.1 When you place your order at the end of the online checkout process by clicking on the payment link on our site, or by clicking on the payment link we send to you by email, we shall acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
3.2.2 Any quotation for services given by us before you make an order for services is not a binding offer by us to supply such services. Any prices set out in a quotation remain valid for 30 days unless the price quoted is a special offer in which case it will specify an expiry date for that offer.
3.2.3 When you decide to place an order for services or products with us, this is when you offer to buy such services or products from us.
3.3.4 We may contact you to say that we do not accept your order, for example if we do not think our services are right for you or there has been a mistake in the pricing or description of the services or products, or our circumstances have changed since we gave you the quotation for the services .
3.3.5 We shall only accept your order when we confirm this to you by sending you a confirmation email or delivering the product or services. At this point:
4. Carrying out the services
4.1 If you are a consumer, you have protection under consumer rights legislation, including that the services must be carried out with reasonable care and skill.
4.2 I shall carry out the services within the time period which is set out in the programme description or in a services description.
4.3 Our services might be affected by events beyond my reasonable control. If so, there might be a delay before we can restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we shall try to restart the services as soon as those events have been fixed. Examples of events which might be beyond my reasonable control include internet failure or other IT problems, if we are ill or if you change the services you require from us and we have to do extra preparation.
5. One to One Coaching
5.1 All one to one coaching sessions must be taken within the timeframe specified in the programme description or services description or they will expire.
5.2 Unless we agree otherwise, you can rearrange any two coaching sessions during a coaching programme providing you give us at least 48 hours’ notice. If you give us less than 48 hours’ notice or have already rearranged 2 sessions in a coaching programme, unless we agree otherwise with you in advance, you will be deemed to have taken the session and you will not be able to reschedule it or entitled to any compensation for missing it.
5.3 Coaching sessions usually take place remotely via the means of communication agreed with you in advance.
6. Coaching Programs and 'M2M:365'
As part of coaching program you will gain access to a dedicated online membership area. You will be provided with a username and password to gain access to this area and it is important that you keep this information secure and do not share it with others. The access to the membership or coaching program area of the website is for you personally and if you allow others to access this area we shall have the right to terminate your membership or coaching contract with immediate effect.
7. Digital Products (including but not limited to The VF Masterclass, Wake Up, M2Mf & YTST) - no right to cancel or ask for a refund once downloading starts
7.1 When you buy a digital product from us:
7.1.1 you have no right to cancel this contract or ask for a refund once you start downloading the product; and
7.1.2 you must read the following statement, agree to it, and tick the relevant box when buying the digital content: ‘I hereby consent to immediate performance of this contract when clicking on the ‘pay now’ button and acknowledge that I will lose my right of withdrawal from the contract or to ask for a refund once the download of the digital content has begun’.
7.1.3 If you are a consumer, you have certain legal rights, including that the digital products are of satisfactory quality and match their description.
8. Physical Products
8.1 We have made every effort to display as accurately as possible the colors and images of our products that appear on the store. We cannot guarantee that your computer monitor's display of any color will be accurate. If you have any questions, please contact us before you purchase, as not liking the product does not qualify you for a refund.
8.2 The price includes taxes where appropriate. (This may be added on when you item goes into the cart and you tell it which country you are in.) Prices for our products are subject to change without notice.
8.3 We reserve the right at any time to modify or discontinue any product without notice at any time. Most of our products are only available exclusively online through the website. These products may have limited quantities therefore we may not be able to offer you an exchange and we refund only according to our Return Policy.
8.4 You can pay via our cart system which allows for most credit and debit cards and Paypal payments.
8.5 Return Policy: If there is an issue with your order when it arrives, please contact us within 2 days of receiving your order. We will endeavor to find a solution. We are not responsible for return shipping costs. We will only replace where the item is faulty.
8.6 Postage: We are not responsible for any items which are lost in the post. Our standard shipping option does not include tracking information. If you would like to upgrade your shipping to include tracking, please do so at checkout, or contact us directly. We will ship your items within 3 days of receiving your order, except where something is a pre-order. In which case we will ship once we are in possession of the item(s).
8.7 Where items are being made or shipped by a third party, we will always tell you this. We are not responsible for any third party.
9. Your responsibilities
9.1 You will pay the price for the products or services in accordance with the product, programme or services description.
9.2 You will provide us with such information and assistance (and ensure that any information is complete and accurate) as we reasonably need to provide the services.
9.3 When you attend coaching sessions you will ensure that you are not undertaking any other activities at the same time, such as driving or answering emails. This is to ensure that you are able fully to concentrate on our session and maximise the benefits of it.
9.4 Coaching is not therapy or counselling. It may involve all areas of your life, including work, finances, relationships, spirituality and education. You acknowledge that deciding how to handle these issues and the choices you make in relation to them is exclusively your responsibility. For this reason we cannot guarantee any specific outcomes when you use our products or services or that all clients will achieve the same results.
9.5 Our role is to offer you insight and accountability and help you make positive lifestyle and business changes in order to make progress towards your goals. The information we provide to you is not medical advice and is not intended to take the place of seeing licensed health professionals.
9.6 Coaching does not treat mental disorders and is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or medical treatment of any kind. By entering into this agreement you confirm that you will not use our services or products in place of any form of therapy.
9.7 If you are currently receiving treatment from a doctor or other healthcare professional and are entering into one of our coaching programmes, by entering into this agreement you confirm that you have consulted with this person regarding the advisability of working with a coach and that this person is aware of and supports your decision to proceed with the coaching program described in the relevant program or services description.
9.8 If you are using our coaching services you will keep me informed of any changes to your medical health or personal circumstances.
10. Charges and payment for Coaching, Courses and Mastermind programs.
10.1 The price for the service is set out in the relevant programme or services description.
10.2 The fees are non-refundable except for:
10.2.1 Where we cancel a coaching programme other than under 17.3 below, you are entitled to a partial refund for sessions which you have paid for in advance and which you have not received; and
10.2.2 if you are a consumer, your right to a ‘cooling off’ period as described below.
10.3 Payment is via the ‘pay now’ button on this website or as agreed between us or set out in the relevant product or services description.
10.4 I require payment in advance for coaching services. Coaching is sold by package only. In certain circumstances we may agree to payment by instalments, in which case a supplementary fee may be chargeable. If we agree to accept payment by instalments for coaching services and you fail to make any of the instalment payments on the due date then we reserve the right to invoice you immediately for the whole of the outstanding balance and payment for that invoice will be due by return and in addition we shall charge you a late payment fee of £50 to cover the administration costs involved in chasing payment.
10.5 If your full payment or any instalments are not paid on the due date, all coaching sessions will cease and we may charge interest on any balance outstanding at the rate of 4 percentage points a year above Lloyds TSB Bank plc's base rate.
10.6 We operate a no opt out / no refund policy.
The Misfit to Maven experience is always a non-refundable investment in your relationship with yourself. It’s an invitation to listen, learn, connect, explore, and transform. All our experiences are designed to help you grow. Whether its a one off or our year long program, its not something that you can cancel and opt-out of at any time.
From the moment you come into contact with us you are being given an opportunity to demonstrate 'Adulting' in action — right here in your decision-making process, before even clicking “Complete Order.”
Our experiences will most likely challenge you. They will most likely will stir up resistance — and sometimes that looks like pulling away from the community, getting triggered by your coaches, or even wanting to throw the towel in completely. There will be phases of excitement, frustration and clarity. Often the biggest breakthroughs come just after the greatest resistance. I want you to be all in. Trust the process and commit to seeing through the tough parts.
Life happens … but 'Adulting' is what will get you through.
Shit happens in life. The point is that here we are giving you the tools to have a choice about how you respond.
11. Charges and payment for 'Misfit to Maven: 365'
11.1 The price for Silver, Gold or Platinum is a package price for the year.
11.2 Payment is either up front, or monthly in advance via the Thrivecart link given to you. (Options to pay by card, or Paypal are offered.)
11.3 You may update your payment details via our Thrivecart customer hub - https://ebonieallard.thrivecart.com/updateinfo
11.4 You will be given a review at 10/11 months to determine if you want to stay on another year.
11.5 'Platinum' members will be given a number to contact Ebonie or Jonathan by Whatsapp. This is not to be shared with anyone else. 'Unlimited' access via Whatsapp means within reason, Ebonie and Jonathan will reply within her working hours.
12. Right to cancel contracts for services for consumers
12.1 The right to cancel does not apply where coaching is for the purposes of your business or profession.
12.2 If you are a consumer and you buy services from us you have the right to cancel this contract within 14 days without giving any reason.
12.3 The cancellation period will expire 14 days after the commencement of the contract.
12.4 However, if you confirm to us you wish me to start to provide the services during the 14 day cancellation period then you lose your right to cancel.
12.5 As you have immediate access to the M2M resources as soon as you sign up, the 14 day cancellation period does not apply to any level of M2M.
12.6 Following confirmation from you under 11.4, if you start a one to one or group coaching programme during the cancellation period and subsequently decide that you do not wish to proceed with the sessions, we are not able to refund to you any of the payments you have made as payment is for the programme as a whole and not for individual sessions. This is a reflection of the of the amount of preparation we need to put into the programme to make it most effective for you and the amount of time we shall dedicate and set aside for preparing for and attending our sessions together. This policy also helps you with your own accountability and commitment to improving your life and your business through the services.
12.7 If you buy digital products from me you do not have any right to cancel or ask for a refund once downloading starts.
13. Effects of cancellation
13.1 If you are a consumer and you cancel a contract for services in accordance with the 14 day cooling off period in clause 11.2, we shall reimburse to you all payments received from you except where we are allowed to keep such payments such as where we have started carrying out the services within the 14–day cancellation period.
13.2 We shall make the reimbursement promptly and using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise.
14. Intellectual property
14.1 If we provide you with any materials during the services, whether digital or printed, and if you buy any digital or other products from us, any intellectual property in those materials or products belongs to me. We give you permission (known as a ‘licence’) to use and enjoy those materials and products in accordance with this contract. You can only use those materials or products for your own personal use and you may not share them with, or sell them to, third parties. If you wish to share or sell them to third parties, please contact me in relation to a license agreement.
14.2 If you participate in any group sessions, for example as part of a group coaching programme or mastermind, you will not breach the intellectual property rights of any participants in those sessions, including (without limitation) copyright, patents, trademarks, trade secrets and knowhow.
15. How we may use your personal information
15.1 We shall use the personal information you give to me to:
15.1.1 provide the services or products;
15.1.2 process your payment for the services or products; and
15.1.3 inform you about any similar products and services that we provide, though you may stop receiving this information at any time by contacting us.
15.2 We shall not give your personal information to any third party unless you agree to it.
16.1 All information shared by you will be kept strictly confidential, except when releasing such information is required by law and/or where I consider it necessary to do so because of concerns of risk to yourself or others.
16.2 Where you participate in any group sessions, for example as part of a group coaching programme or Mastermind, you agree to keep strictly confidential any information shared by participants in those group sessions and not to share it with any third parties. You will not use the confidential information of any participant of a group session for your own benefit except with the explicit consent of that participant.
17. Resolving problems
17.1 In the unlikely event that there is a problem with the services or products, please contact us as soon as possible and give us a reasonable opportunity to sort out any problems with you and reach a positive outcome.
17.2 We may at our option vary or re-perform the services or replace the products if there is a problem and the terms of this agreement will apply to any re-performed services or replacement products.
17.3 If you are buying products or services from us nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
17.4 If payment is not made and a payment plan arrangement cannot be reached, we will employ a debt collection service.
18. End of the contract
18.1 If a programme or services description specifies a length of time for services to be provided, then subject to clause 17.2 below, the services will terminate at the end of that timeframe.
18.2 Either you or we may terminate the services and this contract immediately if:
18.3 the other party commits any material breach of the terms of this contract or and, in the case of a breach capable of being resolved, the breach is not resolved within 30 days of a written request to do so. The written request must expressly refer to this clause and state that this contract will be terminated if the breach is not resolved; or
18.4 the other party commits or threatens to commit or is threatened with any act of insolvency under the Insolvency Act 1986.
18.5 We may suspend or terminate your contract for services or membership of any M2M group immediately if in our opinion you are disruptive to or impede the progress of the programme or group or if you do not follow the ‘Misfit to Maven Way’, which is set out on the relevant webpage.
18.6 If this contract is ended it will not affect our right to receive any money which you owe to me under this contract.
19. Limit on our responsibility to you
19.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we am not legally responsible for any:
19.1.1 losses that:
19.1.2 business losses, including loss of business, loss of profits, loss of management time and loss of business opportunity.
19.2 Our total liability to you is limited to the amount of fees, if any, paid by you for the services or the price of the products.
20.1 We shall try to resolve any disputes with you quickly and efficiently.
20.2 If you and us cannot resolve a dispute using our internal complaint handling procedure and either of us want to take the matter further we shall attempt to settle it first by mediation in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure. This clause does not affect the freedom of either of us to commence legal proceedings to preserve a legal right or remedy or to protect any intellectual property rights or trade secrets.
20.3 If either of us need to commence court proceedings, the courts of England and Wales will have exclusive jurisdiction in relation to this contract.
20.4 The law of England and Wales will apply to this contract.
21. Third party rights
21.1 No one other than a party to this contract has any right to enforce any term of this contract
These terms were last updated: Aug 2020